Terms & Conditions

In addition to these general terms and conditions, there are specific policies relating to individual apartments and their surroundings. They are listed in each apartment’s profile page.
The terms and conditions to apply from the time of reservation until the check-out are important to provide the best service.
CHECK IN-OUT
Check-in: 15:00 pm
Check-out: 11:00 am
Any check-in after 10:00 pm is subject to the payment of a late check-in flat fee of 20€ to be paid in cash to our staff.
Extra beds and baby cribs can be requested in advance but are limited to availability at that time.

No more than the number of guests specified in the booking may stay at the accommodation.
In case a LisbonCore Apartments staff member cannot be present at check-out time, the guest is allowed to leave the keys on the main table and close the door. Guest must NOT leave the keys in the door lock.
Guests that fail to leave before 11:00 am will be charged for an additional full day’s accommodation fee. If the guest refuses to leave, LisbonCore Apartments reserves the right to enter the accommodation, remove their belongings, change the locks, and also to take further action as may be necessary. (The guest will charge for the costs of any such action)
LisbonCore Apartments is not responsible for any item left inside the apartment after the guest leaves. Any belongings found at the apartment might be returned upon request. The guest is fully responsible for all charges related to the process of getting back their belongings.

PORTUGUESE TOURIST TAX (to be paid on arrival in cash)
Please note that a city tax of 1 Euro per person, per night is not included in the total price and must be paid on arrival. This tax is charged to guests aged 13 and older.
It is subject to a maximum amount of EUR 7 per guest.

APARTMENT KEYS
When guests check in, LisbonCore will provide ONE set of keys ONLY. Guests must be careful not to loose it or leave it inside the apartment. Additional fees will be charged for lost keys or lock-outs. Fees are charged as follows:
Lost Keys – 100€
Emergency staff visit (between 9:00am to 10:00pm) – 0€
Emergency staff visit (between 10:00pm to 9:00am) – 30€
Hiring a locksmith service – The guest will be responsible for the full fee charged by the service provider. The service provider’s fee is based upon the complexity, materials, time spent and other variables.
Please be advised that it may take up to 1 hour for our staff to arrive in order to assess the situation and take action.
Guests must return all keys on departure.

LISBONCORE TRANSFER SERVICE
The service works 24 hours a day according with availability and will take guests from a pick-up place (ex. Lisbon Airport, Metro or train stations) to the front door of the apartment building. In addition, the driver can take care of the check-in at the apartment (applies to LisbonCore apartments only ).

MAINTENANCE AND SPECIAL REQUESTS
Any and all problems inside the apartment (ex. electric problems, equipment malfunction, water leaks), must be reported to us immediately. Depending on the problem, the resolution might take up to 72 hours or even more if it depends on third party services.
While respecting the reasonable privacy of the guests, LisbonCore Apartments reserves the right to access the property at all times if necessary for inspections, repairs, and emergencies.

GUEST HOUSE RULES
Appliances and devices – If an appliance does not work, or the guests are not sure about how to use any device in the house, guest should contact us.
Cleaning – The apartment will be cleaned before you arrive of course. But it should also be left in a reasonable condition when you leave. You don’t have to act like a cleaning fairy, but we ask that you tidy the apartment and correctly dispose of any waste.
The LisbonCore Apartments basic service includes one set of towels, bed linens and hand soap for each reservation. Additional cleaning services and products, including a change of sheets and towels, are available by request for an additional fee.
Please do not leave the rubbish outside the door of the apartment or outside the door of the building. Use the rubbish bins in the street that are provided for that purpose.
Pets – No pets allowed
Smoking policy – Not allowed
Items in the apartment – All items that are found in the apartment belong to the owner and are not to be moved or removed from the property even during the stay.

NOISE AND BEHAVIOR
No apartment is totally soundproof, and a certain level of noise is unavoidable, especially in apartment blocks. However we do ask that you consider your neighbors, just like you would do at home and keep the noise down, particularly in the evenings and at night. On behalf of the neighbors; thank you for the good nights’ sleep!
We do not accept reservations for illegal or immoral activities.
The guest whose name is on the booking confirmation email will be responsible for the behavior of the entire group and agrees to avoid any and all illegal activity.
Do not invade the privacy of the owner or publish or reveal anything which might allow a third party to identify the address of the property or the identity of the owner (even if such information is already in the public domain).
Guests have primary responsibility for their own safety during their stay. Guests must listen to any instruction or explanation which is provided by check-in staff when showing the accommodation.
If a guest becomes aware of anything during the stay which is believed to be a health & safety risk, the guest must inform us immediately.
When leaving the apartment, guests must be sure to leave doors and windows closed, the air-conditioning, central heating, and the lights turned off.
LisbonCore Apartments can’t be liable for any direct or indirect damages that may occur during your stay at accommodation, including injury to person or possessions, and loss due to fire, theft or criminal behavior. Likewise, aren’t responsible for potential delays, accidents, loss, and change of schedule or rates that are related to our suppliers’ services.
In the rare case that an apartment that is booked becomes unavailable, due to damage from a water leak, for example, or by any circumstance beyond our control, LisbonCore Apartments will not be liable for the inconvenience caused, however we will take any necessary steps to relocate the guest to an apartment with similar characteristics.
If the guest does not accept the relocation, the total amount (excluding costs related to the days when the apartment was used by the guest, if applicable) will be refunded, but neither the owner nor LisbonCore will be liable to the guest for any further amount in respect to the cancellation of the booking.

MAINTENANCE AND SPECIAL REQUESTS
Any and all problems inside the apartment (ex. electric problems, equipment malfunction, water leaks), must be reported to our Customer Care by email or telephone immediately. Depending on the problem, the resolution might take up to 72 hours or even more if it depends on third party services.
While respecting the reasonable privacy of the guests, LisbonCore Apartments reserves the right to access the property at all times if necessary for inspections, repairs, and emergencies.
APARTMENT DAMAGE
Guests agree to pay the cost of any damage to the accommodation or contents. The guest hereby authorizes LisbonCore to charge such fees to the credit or debit card supplied when making a booking.
ABOUT THE TERMS AND CONDITIONS
LisbonCore Apartments reserves the right to update its terms and conditions at any time as required. It is the responsibility of parties using the LisbonCore Apartments service to review these terms and conditions in the case of a change before making a booking.
By agreeing to use the LisbonCore Apartments service it is understood that the guest accepts any changes and that all parties will comply with these changes.
These terms and conditions do not affect the guests’ consumer statutory rights.
APPLICABLE LAW
Since LisbonCore Apartments is stationed in Portugal, these conditions are subject to Portuguese law. The Portuguese Courts shall have sole jurisdiction in the event of legal action concerning any accommodation booking with LisbonCore Apartments.

Site em Construção

Este site está em construção

Estará disponível muito brevemente